Develop Good Communication Skills - They are the first point of contact for customers and clients, therefore PA's need to be good verbal communicators with a pleasant, yet professional manner. The ability to influence people is also essential, as PA's need to negotiate with others for time and resources.
Good written communication skills are necessary because PA's often respond to communications on the boss's behalf, and sometimes write reports and executive summaries. It is beneficial to have a good grasp of a database software like Microsoft Access, and some knowledge of Microsoft Project. Develop Good Internet Skills - PA's should also be internet savvy, as they may be required to do research or perform tasks which require a good knowledge of the internet environment.
A good knowledge of e-commerce is a definite plus. An understanding of internet marketing and search engine behavior will allow PA's to add value to their role and provide the best possible assistance to their boss. Develop an Interest in Office Technology - In today's technologically advanced society, it is essential that PA's have a good understanding of new technology. PA's should keep abreast of the latest office gadgets and technology as they are expected to know how to fix the office photocopier and understand the features on the boss's Blackberry.
A good PA will recommend changes in office technology to improve efficiency. They will do the necessary research to understand how implementing new technology will be cost effective for the company. Learn to listen to understand rather than listen to respond. Yes No. Not Helpful 1 Helpful If there is anything you do not know how to do or cannot do , be willing to learn. How can I progress to being a personal assistant again when I am certified but have been out of work for ten years?
Even though you've been out of work for ten years, the experience you've gained prior to that is still desirable to an employer. In this position, people skills are extremely important, and having proven yourself in this area will be an advantage, not to mention that you also have some maturity, which will also help. Organization is second nature to them, and they have a high level of adaptability to be able to adjust schedules according to shifting business priorities. The list of personal assistant duties can be endless.
Not only do they provide administrative support, but they also act as a diary scheduler and memorizer, must answer phone calls as and when they come in, and deal with scheduling meetings — often all at the same time.
Multitasking is a skill that all personal assistants must be able to master to deal with competing priorities and administrative tasks. Personal assistants are able to scrutinize and plan everything in minute detail. For example, when making travel arrangements, a personal assistant is able to plan accommodation and transport while taking into account travel expense policies , alternative routes — even down to accommodating dietary requirements when making restaurant reservations.
And nobody wants to look ill-informed in the middle of an important meeting. As a personal assistant, you must ensure that there are no surprises. Own your mistakes. Even the best personal assistants — as well as the best CEOs — make mistakes.
You cannot become a great personal assistant if you make excuses for your mistakes instead of amends. When a mistake is made, great personal assistants start with an apology and put in place necessary steps to make sure a similar mistake does not happen again. The great ones take these moments, learn from them, and become better. Keep Your Calendars in Sync. Becoming an indispensable part of the executive team means knowing exactly when your boss is available, and scheduling accordingly.
She should be able to keep her composure when communicating with difficult people or those who might be argumentative. A personal assistant deals with a variety of people every day in the course of his business. This requires a pleasant, outgoing personality. Politeness and courtesy must be maintained no matter what the circumstances.
Most people can be pleasant when things are going well, but a personal assistant needs to be able to do it under stress and pressure. He must also be able to balance courtesy with assertiveness when necessary to insulate you from unwanted solicitation and other distractions.
A personal assistant must be highly organized and detail oriented. She will be handling your calendar, scheduling appointments, taking calls, writing down messages, screening postal and email and doing other duties that require care and accuracy.
She must be able to distinguish and handle high-priority items and set aside unimportant ones.
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