Decide: how many calls and texts you are likely to make how much data you will need. For example, if you check emails or search the internet frequently, you may need a plan with a higher monthly data download allowance - usually 1GB or 2GB per month. Check the service provider's website for more information on data usage how long you want to be in a contract.
Contracts can range from 12 to 36 months. If you are not comfortable signing a contract, try a pre-paid service first. Once the recharge card runs out, you can choose to stay with that network or choose another one.
Make sure you: shop around and compare the prices, conditions and plans of different network providers get information in writing about services and charges understand the costs if you change or break a contract, or if your phone is broken, lost or stolen read the warranty paperwork to find out what is and isn't covered know how you will be charged if you use your phone overseas. Look for: a mobile phone that is easy to use a plan that you can afford a service provider that has good network coverage in your area.
Remember: you often have to pay more to cancel a contract before it ends some services have extra charges - voicemail, call-forwarding, premium SMS, internet browsing, purchasing apps and international roaming check the service provider's website or visit their store to see if you will get coverage in the areas you use your mobile phone there may be extra costs for going over your phone call or data allowance limit.
Warranties on mobile phones Keep receipts and contracts as proof of your purchase. Retailers and service providers do not have to offer a loan or replacement phone during warranty repairs.
However, some have a policy to do so. Depending on your contract terms and conditions, you may have to continue paying your monthly bill while your phone is repaired. For more information about warranties, view our Warranties section.
You also have rights under Australian Consumer Law. If your mobile phone stops working, you may be able to ask for a refund or replacement. For more information, see our Refunds, repairs and returns section.
Before signing a mobile phone contract Always read the contract - do not rely only on what the salesperson tells you. While everything Cassidy says about the European Union directive, the European Electronic Communications Code, is on the money, there is a problem. It was supposed to be implemented in Ireland last December but we missed the deadline for implementing what amounts to the biggest changes to EU telecoms law in almost a decade, leaving the State facing significant fines as a result.
When it confirmed that the deadline was to be missed, the Department of Communication said it needed more legal advice before it could become law. Jack Murray experienced first hand what happens when you stay with your provider outside of the contract period. I called Three Mobile customer service to see if I was due an upgrade. To my surprise, they told me that I was eligible for an upgrade since June Murray then enquired if he had paid his existing handset off since then and the agent confirmed that he had.
I pointed out that surely I should be paying a cheaper fee automatically once the handset was paid off. She said that this was company policy to leave customers on the same policy even if they had paid off a phone.
When I asked to be moved she did it immediately, and the service is the exact same. But I have four numbers on that account and when I asked her the expiry dates on the other accounts I was alarmed.
One of the four numbers had been due a renewal since I rejected the offer. This represents less than 20 per cent of the money that I have been overcharged on the account. I have rejected that also. In the absence of contact from a customer we make the reasonable assumption that you are happy with the price plan you are on if you contact us we will assist and provide your options as I can see happened recently.
The primary responsibility remains with a customer to be aware of the offering they are availing of at any given time. After that period expires you are no longer committed to that plan [and] various plans become available to you, however this is carried out by the customer if they want to avail of a different plan.
It is not paid over the period of your contract. This is our full gesture, if you want to accept it you can let me know and I will apply it. We contacted Three Mobile. We said it was strange that it was effectively charging every single one of its customer who has completed the minimum term of their phone contract for handsets they have already paid for. We also asked if it would confirm how many of its customers have completed the minimum term of their contract but were still paying a higher than necessary rate.
We asked if this practice was standard across the industry and if Three Ireland believes it is fair to put the onus on customers to make contact when they have completed the minimum term of their contract to ask for a reduced monthly tariff. This is what the company said in response. Three will then work with the customer to find the best option for them. In this instance, the customer did not contact us and continued to pay the agreed amount, no overcharging has occurred.
Our customers are our number one priority and we are constantly working to enhance our customer experience. She said customers could also review their tariffs to make any changes through the app. Moving forward under regulation we will be permitted to broaden our tariff advice to all bill-pay customers coming out of contract not only those who give us permissions to inform them when their contract is coming to an end and what tariff options are available.
We await adoption of those regulations into Irish law. Customers can also choose to move to a Sim-only plan at any time after the minimum period ends. It is important to note, however, that you will have to make contact to save the money as Eir is not going to do it for you. The great thing about contract mobile phones is that you never have to think about topping up your mobile phone or worry about running out of credit.
Even if you find that you use up the inclusive minutes in your contract, you can still use your phone to make calls or send texts and will be billed for those calls and texts at the end of the month.
Read our guide to pick the best phone contract that meets your needs. For many people, a free handset is the chief advantage of a monthly contract. These are available with almost contract, and there is always a large range of smartphone models to choose from.
However, if you want the very latest mobile handset, it's worth bearing in mind that you may have to pay a small one-off fee on top of the contract fee when you sign up. There are no hard and fast rules about this, but sometimes there is a price to pay for owning the newest mobile phone on the market. Mobile contracts usually offer more competitive deals on calls and texts than Pay As You Go deals.
Even though you will be charged for any calls and texts over those included in your contract, most people find that whatever network they are with, they still get a cheaper mobile phone deal by switching to a mobile phone contract from a Pay As You Go phone. Many mobile networks offer a range of extras and free gifts when you sign up for a contract mobile phone with them.
These could be hands-free headsets or accessories packs or even PlayStation 4 or Xbox One consoles. This is becoming less common today though and vouchers or cashback tend to be the norm.
Some carriers also offer rewards schemes or value-adding benefits, such as two-for-one cinema tickets with EE or free Spotify with Vodafone.
Keep an eye out for contracts with free gifts on our contract deals comparison page. The downside of monthly contracts is that over the course of the contract term, the total you pay out is much more than if you'd bought the phone outright and then signed up for a SIM only contract with the same allowance. Check out all our mobile phone deals and offers instead. You can also read our guide to the best mobile contracts for more information.
There's a common misconception that you can get a mobile phone on contract without having a credit check.
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